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Case Studies

Title Featured Products Solution

AIM Investment Services

Leadership and Team Development Solution Improves Hurricane Preparedness: A Case Study of AIM Investment Services

CPI 260®/FIRO-B®/Myers-Briggs Type Indicator® Step II™/SkillsOne.com. Leadership and Coaching/Team Building

Air Force

Air Force Acquisition uses three key CPP assessments to build organization-wide leadership ability

Myers-Briggs Type Indicator®/FIRO-B®/Thomas-Kilmann Conflict Mode Instrument Leadership Development/Team Building

Alberta

Alberta Energy and Alberta Environment create a joint mentorship program to work more collaboratively.

Myers-Briggs Type Indicator® Leadership Developmen/Team Building/Coaching

ATB Financial

Career development for ATB employees starts with self-awareness and helps them grow within the company.

Myers-Briggs Type Indicator® Career Development

ATK Aerospace Systems

The Strong Interest Inventory® Assessment Offers Rocket Fuel to Careers of Emerging Talent

Strong Interest Inventory® Career Exploration

Baptist Health Care

Where Staff Retention Drives Patient Satisfaction

Myers-Briggs Type Indicator® Retention

Call Center

Call Centers Can Increase Customer Satisfaction Through Effective Conflict Management: New Study Finds That Call Reps’ Preferred Conflict-Handling Styles Affect Customer Satisfaction

Thomas-Kilmann Conflict Mode Instrument Conflict Management

Cambridge Fire Department

MBTI® Instrument Used to Address Cultural Shift Challenges at the Cambridge Fire Department

Myers-Briggs Type Indicator® Leadership Development

Canadian Police

Getting a Grip on the Grip – The MBTI® tool facilitates training.

Myers-Briggs Type Indicator® Stress Management/Team Building

Colorado College

At One Liberal Arts College Career Center, The MBTI® Step II™ and Strong Instruments Help Guide Students’ Choices

Myers-Briggs Type Indicator® Step II/Strong Interest Inventory® Leadership and Coaching

Danbury Health Systems

Danbury Health Systems Uses MBTI® Assessment to Develop More Effective Leaders

Myers-Briggs Type Indicator® Retention/Leadership and Coaching

Delta Associates

Assessments Are an Essential Part of The Delta Associates’ Executive Coaching and Consulting

Myers-Briggs Type Indicator®/FIRO-B®/CPI 260® Leadership and Coaching

Earl’s Restaurant

Restaurant stays ahead of the competition by developing its people and enhances leadership development.

Thomas-Kilmann Conflict Mode Instrument Conflict Management/Leadership and Coaching/Career Development

Ernst & Young

International Accounting Firm Strengthens New Leadership Using MBTI® Instrument: A Case Study of Ernst & Young

Myers-Briggs Type Indicator® Leadership and Coaching

Finlandia University

Guiding Students to a Fulfilling Life of Service

Strong Interest Inventory® Career Exploration

Flextronics

Flextronics helps shift employee views from despair to hope and optimism during outplacement counseling.

Myers-Briggs Type Indicator® Career Development

ForUs

ForUs Accelerates Team Performance to Improve the U.S. Retirement System

Myers-Briggs Type Indicator® Leadership Development/Team Building/Conflict Management/Stress Management

Gramarg

Remote teams figure how to work more cohesively to restore production and productivity.

Myers-Briggs Type Indicator®/Parker Team Development Survey Team Building

Hallmark Cards

Using Myers-Briggs® Personality Type to Create a Culture Adapted to the 21st Century

Myers-Briggs Type Indicator® Leadership Development/Team Building

Health New England

Health New England Finds Its Competitive Edge Through Self-Awareness

Myers-Briggs Type Indicator® Leadership Development/Retention/Team Building/Stress Management

Interior Health Authority of BC

Interior Health Authority of BC Improves Communication and Team Building with the MBTI® Instrument: A Case Study of the Interior Health Authority of BC

Myers-Briggs Type Indicator® Team Building

JetBlue

JetBlue Bridges Leadership Gap with Comprehensive Development Program for Crewleaders: MBTI® Instrument Used as a Program Foundation

Myers-Briggs Type Indicator® Leadership and Coaching

Kaiser Permanente

Kaiser Permanente Uses Myers-Briggs® Assessment to Enhance a Broad Range of Training: A Case Study of Kaiser Permanente

Myers-Briggs Type Indicator® Retention/Team Building

Manchester High School

Using the Myers-Briggs Type Indicator® Instrument to Connect Classroom Learning to Life Skills

Myers-Briggs Type Indicator® Life Skills/Career Exploration

Marriott

Marriott Leads the Way to Customer Satisfaction: A Case Study of Marriott

Myers-Briggs Type Indicator® Leadership and Coaching

Megatrain

Executive coach uses the MBTI® tool to improve self-awareness and trust with clients.

Myers-Briggs Type Indicator® Coaching/Career Development

Molson

Molson Coors Brewing Company is brewing brilliance and improving team performance.

Myers-Briggs Type Indicator® Team Building/Leadership Development

Mount Mary College

Using Myers-Briggs® Personality Type to Set Students on the Path to a Successful, Fulfilling Life

Myers-Briggs Type Indicator® Career Exploration

National Australia Bank

National Australia Bank Builds Trust in Teams and Leaders with the MBTI® Assessment

Myers-Briggs Type Indicator® Leadership Development/Team Building

NAIT

Serve, Set, Type! NAIT builds self-awareness, camaraderie, and respect between players.

Myers-Briggs Type Indicator® Team Building

Nokia

Nokia Finds New Ways to Deliver Assessment-Based Coaching and Career Development:A Case Study of Nokia

Strong Interest Inventory®/FIRO-B®/Thomas- Kilmann Conflict Mode Instrument/Myers-Briggs Type Indicator® Step I and Step II Career Exploration/Leadership and Coaching

NovaStar Financial

Building a World-Class Learning Organization at NovaStar Financial: The Business of People at their Best

Myers-Briggs Type Indicator® Leadership and Coaching/Retention/Team Building/Conflict Management

Pixio Software

A Case Study of a Start-Up

Myers-Briggs Type Indicator® Leadership and Coaching/Team Building

Psychological Associates

For Industry Leader Psychological Associates, CPI™ 434 is the Gold Standard: Behavioral Scientists Who Specialize in Business Performance Administer Thousands of Personality Assessments Each Year

CPI 434 Selection/Leadership and Coaching

Redlands College

Redlands College Builds Engagement Through Differentiated Learning with the MBTI® Assessment

Myers-Briggs Type Indicator® Type and Learning

Resultive Boards

Resultive Boards Employs the MBTI® Assessment to Improve Board Members’ Processes and Interaction

Myers-Briggs Type Indicator® Team Building/Conflict Management

Ricoh

Ricoh Helps Sales Leaders Put Services First Using the MBTI® Tool as a Roadmap

Myers-Briggs Type Indicator® Leadership/Career Development/Team Building

Riverside County

Using the Strong Interest Inventory® Assessment to Retain a Motivated, Competent Workforce

Strong Interest Inventory® Retention

Saint Francis Care

Using the Myers-Briggs® Instrument to Cultivate a Culture of Respect

Myers-Briggs Type Indicator® Leadership Development, Communication, Conflict Management

San Diego Unified School District

San Diego High School Students Plan for Their Future with the MBTI® Assessment

Myers-Briggs Type Indicator® Leadership and Coaching

San Francisco Child Abuse Prevention Center

CPP Provides Leadership Development Program for the San Francisco Child Abuse Prevention Center’s New Management Team

Myers-Briggs Type Indicator®, Thomas-Kilmann Conflict Mode Instrument, FIRO-B®, CPI 260® Leadership Development, Team Building, Conflict Management

SaskPower

SaskPower Uses Strong Interest Inventory® Tool to Achieve 83% Employee Redeployment

Strong Interest Inventory® Career Management

Shaffer Title

Shaffer Title Uses Myers-Briggs® Assessment to Develop Common Corporate Language, Jump-Starting Growth: A Case Study of Shaffer Title and Escrow, Inc.

Myers-Briggs Type Indicator®/Step II Team Building

Sony Corporation

Developing a Common Language for Self-Awareness: Using the Myers-Briggs® Assessment at Sony Corporation

Myers-Briggs Type Indicator® Team Building

Southwest Airlines

Southwest Airlines and the MBTI® Assessment Creating a Corporate Culture That Soars: A Case Study of Southwest Airlines

Myers-Briggs Type Indicator® Leadership and Coaching/Team Building

St. Luke’s Hospital and Health Network

Using CPP Assessments to Develop Insightful Leaders and Boost Workforce Vitality

CPI™434, Myers-Briggs Type Indicator® Leadership Development

St. Luke’s Hospital and Health Network

St. Luke’s Hospital and Health Network Achieves Dramatic Reduction in Management Turnover: Two-Year Long Application of CPI™ Instrument Results in ROI Exceeding 3,000 Percent

CPI 434 Selection/Retention

St. Luke’s Hospital and Health Network

Bolstering Staff Soft Skills Helps Hospital Face Major Challenges: A Case Study of St. Luke’s Hospital & Health Network

Myers-Briggs Type Indicator® Leadership and Coaching/Team Building

Texas Instruments

SkillsOne® Technology Enables Texas Instruments to Get More Out of Assessments

Myers-Briggs Type Indicator®/SkillsOne.com Leadership and Coaching

The Southport School

The Southport School helps students better understand themselves and others with the Myers-Briggs® Instrument

Myers-Briggs Type Indicator® Team building/Leadership Development/Retention

Transportation Company

CPI™ Assessments Enable Transportation Company to Identify Sales Hires with High Potential: Two Profiles for Two Types of Positions Help Predict Productivity and Job Satisfaction

CPI 434 and CPI 260® Selection/Retention

UCSF

Advancing Leadership Skills to Build a Safer Health System: A Case Study of the UCSF Center for the Health Professions

Myers-Briggs Type Indicator®/FIRO-B® Conflict Management/Leadership and Coaching/Team Building

University of Alberta

Myers-Briggs® Tool Helps University of Alberta MBAs Master Themselves

Myers-Briggs Type Indicator® Leadership/Career Development/Stress Management

U.S. Military

Transforming Data into Knowledge: Identifying Military Leaders, Building Competencies with CPP’s CPI 260® Assessment and Research Services

CPI 260™ Assessment/Research Services Selection/Leadership and Coaching/Team Building

Versacold

VersaCold turns insight into inspiration in its year-long global leadership program.

Myers-Briggs Type Indicator® Global Leadership Development/Team Building/Retention

W Network

Reality TV show helps participants become more self-aware to help house renovations run smoothly among couples and families.

Myers-Briggs Type Indicator® Self-awareness, Decision-making

Westfund

Westfund Uses the MBTI® Instrument to Align Strategy & Culture: A Case Study of Westfund Health Insurance, Australia

Myers-Briggs Type Indicator® Retention/Team Building
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